At PARTH ENTERPRISE, we value our customers and aim to provide a smooth shopping experience. This policy outlines the terms under which cancellations, returns, and refunds are processed.
1. Order Cancellation
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Cancellation requests will be accepted only if made immediately after placing the order.
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If the order has already been processed or shipped, cancellation requests cannot be entertained.
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Customized or special orders cannot be cancelled once confirmed.
2. Non-Cancellable Products
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Orders for perishable goods (such as food items, flowers, or similar products) cannot be cancelled.
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However, if the delivered product is found to be of poor quality, a replacement or refund may be provided after review.
3. Damaged or Defective Products
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If you receive a damaged or defective product, please notify our Customer Service team on the same day of delivery.
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Claims will be entertained only after the merchant verifies the issue.
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If you believe the product delivered does not match the description or your expectations, you must report it within the same day of delivery for review.
4. Refund Process
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Once a cancellation or return request is approved, refunds will be initiated to the original payment method.
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Refunds may take 6–8 working days to reflect in your account, depending on your bank/payment provider.
5. Manufacturer Warranty
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For products covered under a manufacturer’s warranty, customers must directly contact the manufacturer for support, repairs, or replacement.
6. Contact Us
For any cancellation, refund, or product-related concerns, please contact us at:
📍 PARTH ENTERPRISE, RAJKOT, Rajkot, Gujarat
📧 info@twaynezjhumka.com
📞 73999 99273