Shipping Policy

Twaynez, operated by PARTH ENTERPRISE, aims to process and dispatch customer orders promptly and provide a reliable delivery experience across India.

1. Order Processing

Orders are generally processed after successful confirmation of the order and payment. Processing time may vary depending on product availability, order volume, holidays, festivals, or other operational circumstances.

2. Shipping and Delivery

Orders are shipped through third-party courier and logistics partners. Delivery timelines may vary depending on the destination, courier service, weather, public holidays, remote locations, and other circumstances outside our direct control.

Estimated delivery information, where provided, is an estimate and should not be treated as a guaranteed delivery date.

3. Shipping Address

Customers are responsible for providing a complete and accurate delivery address, including the recipient's name, phone number, house or building information, area, city, state, and PIN code.

Twaynez is not responsible for delivery problems caused by an incorrect, incomplete, or inaccurate address provided by the customer.

4. Tracking Information

Where tracking information is available, customers may receive tracking details after the order has been dispatched. Customers should use the tracking information to monitor delivery progress.

5. Delayed Delivery

Delivery may be delayed due to courier issues, weather conditions, natural events, public holidays, transportation disruptions, high order volumes, incorrect address information, or circumstances beyond our reasonable control.

6. Package Damage or Tampering

If the package appears damaged, opened, torn, crushed, wet, or tampered with at the time of delivery, please record the package condition before opening it and make a continuous unboxing video while opening the package.

The unboxing video may be required for any subsequent damage, wrong-product, missing-product, or delivery-related claim.

7. Unboxing Requirement

Customers are strongly advised to record a continuous video from the unopened courier package through the complete unboxing process. This video should clearly show the courier label, package condition, and product received.

For eligible damage, wrong-product, missing-product, or delivery-related claims, a valid unboxing video may be required before a replacement or refund can be considered.

8. Undelivered or Returned Shipments

If an order is returned to us because of an incorrect address, recipient unavailability, refusal to accept delivery, repeated failed delivery attempts, or other circumstances attributable to the customer, additional shipping or re-dispatch charges may apply where applicable.

9. Contact

For shipping-related questions, please contact:

• Email: twaynezshop@gmail.com
• Phone: +91 75999 99574